FAQs from I.B.S Electronics & Security

We’re Here To Help

Thank you for visiting our FAQ page. If you need help with a question not listed here, or if you have an emergency please call us right away at 877-201-1694.

Call: 877-201-1694


225 Armory Street
Springfield, MA 01104
Toll Free: 877-201-1694

License Information

Massachusetts: License #1535C
Connecticut: License #184473
New Hampshire: License #NH13480M
Vermont: License #EM-05934
Maine: License #MS60019069

Simply email us at info@ibselectronics.net, or call 877-201-1694. All changes to your account information must be made in writing.

We have apps for that! Check out features for your home or business. Contact us to learn more information and to see if your system is compatible.

Yes! You can pay your bill online by clicking here.

If your alarm is beeping, silence the alarm according to the manufacturer’s manual. Your alarm system will run on its backup battery if the power goes out. It is recommended that you replace your alarm panel battery every 3 to 5 years.