We're Here To Help

Thank you for visiting our FAQ page. If you need help with a question not listed here, or if you have an emergency please call us right away at (800) 221-5587. 


225 Armory Street
Springfield, MA 01104
Toll Free: (800) 221-5587

  • Massachusetts

    Phone: (413) 739-2271
    Fax: (413) 736-7454

  • Connecticut

    (860) 635-0001

License Information

Massachusetts:  License #1535C
Connecticut: License #184473
New Hampshire: License #NH13480M
Vermont License: #EM-05934
Maine License: #MS60019069

How do I change my call list or contact information?

Simply email us at info@ibselectronics.net, or call (800) 221-5587. All changes to your account information must be made in writing.

Can I arm or disarm my security system from my smart phone?

We have apps for that! Check out features for your home or business. Contact us to learn more information and to see if your system is compatible.

Can I pay my bill online?

Yes! You can pay your bill online by clicking here

Will my alarm system still work if the power goes out?

If your alarm is beeping, silence the alarm according to the manufacturer’s manual. Your alarm system will run on its backup battery if the power goes out. It is recommended that you replace your alarm panel battery every 3 to 5 years.